Satisfaction Guarantee

Customer satisfaction is our top priority. We want you to be 100% happy with all your purchases from us. If, for any reason, you are unhappy with your purchase, you are welcome to return it, with its original packaging, for a full refund.

Your Privacy
Our Pledge to You, Our Customer

We respect your privacy. We do not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.

Use of Information

We will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number, birthday, and product commentary.

Security

Secure Shopping

Credit card orders placed on our site are encrypted using SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. In order for SSL security to work, you must use an SSL-enabled browser. For more information about SSL, see Netscape's website.

Exchanges / Returns Policy

We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund, exchange, or credit within 30 days of the purchase.

To Return an Item to Us

Pack your merchandise securely. Include your packing slip with a note telling us the reason for the return. If the item was a gift, please include your phone number and your e-mail address. Send the package via a traceable shipping method to:

PO Box 877 Duncan, BC V9L 3Y2 Canada

We will credit the original purchaser's credit card or issue an on-line gift certificate, depending on the original payment method. Gift returns will be issued an on-line gift certificate. Look for your refund, issued upon receipt of returned merchandise.